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Frequently Asked Questions


Website usage

How does searching work?

At the top of the Muziekweb page you will find the search field. There you can search for almost anything related to a CD or DVD: artist, band, song title, composer, work, performer and album title.

When you start typing you will immediately see suggestions. Be careful not to press the <enter>-button too quickly, or the suggestions will disappear. Directly below the search field you can select popular or classic search results. If necessary, click on 'show all results' at the bottom right for a more extensive page.

The further you type, the more specific the suggestions become. The search 'Beatles' returns the band, followed by their most popular albums and songs. 'Beatles love' returns albums and songs that contain that word. For classical, it works the same way. 'Bach' gives the composer, of course, but also a wide range of performers. 'Bach Matthew' gives a list of performances. 'Bach Leonhardt' gives all the CDs where Gustav Leonhardt plays Bach's music.

For classical composers and performers, it also takes into account different possible spellings of names. 'Shosta' leads directly to Shostakovich and 'Yuri' gives Youri Egorov, among others. For works, you can also search by nicknames, such as Vivaldi's 'Four Seasons' and Bach's 'Coffee Cantata'.

Music Web also helps you navigate CDs with many tracks. If you search for 'Bohemian' and choose the bottom suggestion under 'songs', you'll be taken straight to the right track. The same happens if you choose 'Mozart 23' for the second performance by Brendel.

Finally, you can go directly to a CD if you know its barcode, label number, or Music Web catalog number. For example, for one of Depeche Mode's best-known albums, you can search for barcode 5016025610648, label number 'CD 46064-61' or catalog number JK51851.

Why are there links to YouTube and Spotify?

With the links to YouTube and Spotify, we want to easily direct our users to the complete versions of tracks that Music Web has.

Why should I give a rating?

In Music Web, the average ratings of borrowers are indicated with the title description. This can be an aid to others in making a choice.

What is the wish list?

The wish list is intended as a personal reminder. It can be used to store titles that you would like to consult or borrow again at a later date. If you would like to remove a title from your wish list when requesting a CD, you can do so by going to 'my data' and then to 'change data'. There you can check the box 'remove album from the wish list when requesting'.

Please note that when a title is added to the wish list it has not yet been requested. The wish list is linked to your account, not to your library card number.

How does music advise work?

Click on 'artist advice' to get suggestions on which other artists and bands might be of interest based on your favorite artists or bands (up to 5). With the slider you can indicate whether you want a more 'popular' or 'exciting' advice.

Click 'album advice' and choose from at least 3 different favorite albums from the selection or add albums by looking them up and clicking 'use in music advice' at the album page.

Why do I need to enable cookies to use Music Web?

Muziekweb makes extensive use of cookies for the proper functioning of the website. By means of cookies, for example, the wish list can be maintained. If cookies are not enabled in your web browser, you will receive an error message.

How can I use sound fragments on my own site?

You can also use any sound clips made available on Muziekweb on your own website. See the instruction page how to do this.

Lending

How can I request something to be borrowed from the library?

If you are a member of a library, you can borrow materials from the Music Web collection. Check with your library for the rates and conditions charged for borrowing; these rates are not set by Muziekweb.

Log in to your account. If you do not already have a Musicweb account, you can create one and link your library card number to it (see also: how to create a new account).

Find the title you want to borrow, click 'borrow this album' and follow the instructions. If a copy of that title is in the collection, it will be sent to your library. If all copies are on loan, your request will be placed in the queue. Once a copy is returned and it is your turn, you will receive an email asking if you would like to borrow that copy. If you confirm the request, it will be sent to your library. You will then be notified when the copy has arrived there.

There is a limit to borrowing titles. Everything in transit to and from the library and what has been reserved counts. Members of the Rotterdam Library can borrow materials at the Muziekwebplein. More information such as rates and conditions can be found on the website of the Rotterdam Library.

How do I log in to Music Web?

To log in to Music Web, click on the "log in" button on the top right. Login
Next, enter your email address and password, or log in with Facebook or Google. Login

Don't have an account yet? Then go to create new account.

How do I create a new account?

You can register an account on Musicweb with an existing email address. Open the login window and click on "Create a free account here" at the bottom. Then follow the steps on the screen.

Here you will find an extensive detailed instruction.

How can I change my password?

If you have forgotten your password, you can click on the link on the login screen that says "I forgot my password". Enter your email address and you will receive an email with a link to reset your password in your inbox.

If you are already logged in then you can follow the instructions to change your password.

How do I give my new email address?

The Muziekweb and newsletter address files are not linked. You can change an email address for Muziekweb in your account information. Log in to your account and go to ‘My details’ in the menu. Click on ‘Change data’ and enter and confirm the new address.

To change an email address for the Newsletter, click ‘About Music Web’ in the main menu on ‘Newsletter’. There, enter your old email address to unsubscribe. To do this, choose the option ‘I no longer want to receive either newsletter’.
Then enter your new email address to subscribe to ééone or both newsletters.

How do I link my library card to my account?

To borrow music from Muziekweb, you must be a member of a Dutch public library. You must link your library subscription to your Musicweb account. Go to the instructions to link your library card.

How much does it cost to borrow something?

Please check with your library for borrowing fees, which are not set by Music Web.

How do I delete a lending request?

You may cancel a request by sending an email to info@muziekweb.nl. Please mention your loan number and the catalog number of the title you want to cancel. Because requests are shipped as much as possible the next business day, please cancel before 9:00 a.m., otherwise there is a chance the cancellation will not be processed because the item has already been shipped.

How do I request a CD or DVD that is on loan?

If all copies are loaned then your request will be placed in the queue. Once a copy is returned and it is your turn, you will receive an email asking if you are interested in borrowing that copy. If you confirm the request within 24 hours, the copy will be sent to your library. You will then be notified when the copy has arrived there. This request will count toward the limit on the number of requests.

Why can it take a long time for a request to become available on Music Web?

Muziekweb lends objects to libraries in the Netherlands. For sending these objects back and forth, we need to calculate a generous amount of time. In addition, a library borrower must be given the opportunity to pick up the object at the library, listen to it and return it. A standard loan period is set at six weeks. Fortunately, in most cases, sending objects back and forth takes less time than the period for which it is calculated.

If there are many reservations for a title, the period can quickly increase. Muziekweb keeps a close eye on the number of reservations and orders additional objects if necessary.

What does 'the maximum number of requests has been reached' mean?

There is a limit to the number of items that can be borrowed. Once you have reached that number, it is not possible to request more titles from Music Web.

Objects sent to the library by us, objects reserved by you and titles returned to us by the library count. You may contact your library if you frequently encounter this problem. If the return takes more than fourteen days, please contact the library or Music Web.

I am missing a title in the Muziekweb collection, can I have it purchased?

By email you can suggest to us if a title can be ordered for the collection. In the purchasing department the proposal will be reviewed and responded to.

Unfortunately it is not possible to arrange it so that you will be the first to be informed when the title has become available. Via Muziekweb you can see for yourself when the title has been added to the collection and then request it.

How does the SMS service work?

On the request screen, you can choose the option to receive messages by text message, which requires you to enter your phone number. If you have requested a CD or DVD and we send the email that the title is on its way to your library, you will also receive a text message telling you that the email has been sent.

I have borrowed a CD or DVD and it does not work properly, what now?

You may include a bill with the CD or DVD describing the complaint when you return it to the library. Our customer service department will then contact the library and will not charge for the loan.

Can I see what I have borrowed before?

When you log in to Muziekweb you will see your account name on the top right. Clicking on this will open a drop-down menu. In this menu you will see, among other things, 'previously borrowed'.

Does Muziekweb also lend out sheet music?

No, Muziekweb does not have sheet music in its collection. A number of libraries in the Netherlands do lend sheet music, check your library's website for this.

General

What is Muziekweb?

Muziekweb is de muziekbibliotheek van Nederland. Ons doel is om muziek en de informatie over muziek voor iedereen laagdrempelig aan te bieden. Muziekweb heeft sinds 1961 een collectie opgebouwd van 600.000 cd’s, 300.000 lp’s en 30.000 muziek-dvd’s (dat is samen goed voor zo'n zeven miljoen tracks!). De site is een bron van informatie over muziek die de afgelopen vijftig jaar in Nederland is uitgebracht, en een ideale plek om meer muziek te leren kennen.

Can I buy CDs, DVDs or LPs from Muziekweb?

Muziekweb is a music library. We do not sell music. However, you can borrow music from our collection through your local library in the Netherlands. More information can be found here or inquire at your local library.

Can I visit Muziekweb?

In the Rotterdam Library you will find the Muziekwebplein, where visitors can listen to (and watch DVDs of) the complete Muziekweb collection. The Muziekweb offices are also housed in the Rotterdam Library but are not open to the public.

Other

What is Music in the Library?

Music Web is the guide to broadening your taste. The catalog offers over 6 million tracks that can be listened to for free. There is also information on artists, composers and music styles. Whether you are a connoisseur or newcomer, there is much to discover. Muziekweb stands for free listening, reading and learning. And all that in your own library!

Are you a member of the library? Then you can also borrow music from the largest music collection in Europe. The Muziekweb collection contains over 600,000 CDs, 300,000 LPs and 30,000 music DVDs. To do this, you log into the touchscreen computer with your card and place the desired title on the order list. This is then automatically sent to your library. Ask at the library for the lending conditions and rates.Does your library not have a Music Web Touchscreen? Then you can go to the external Music Web site (www.muziekweb.nl), log in, and then order the title(s).

Within the library, everything is fully listenable. At home, you can listen to 30-second excerpts and find all the music information at www.muziekweb.nl.
Music web terminals at OBA Javaplein